Customer Care

Refund Policy

Last updated: October 14, 2026

14-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. Because our source code is open and freely available, paying for an installer represents your trust and support.

If any purchased application does not work as advertised on your computer, crashes, or fails to meet your expectations, you may request a 100% full refund within 14 days of your purchase date.

How to Request a Refund

  1. Email store@ismailhossain.dev from the email address used during purchase.
  2. Include your Order Reference number (e.g., IAM-20261014-XXXXX).
  3. Optionally tell us what went wrong (this helps us improve future releases).

Refund Processing

Refunds are processed promptly within 2 business days. The refund is credited back to your original payment method (bKash wallet, card, or bank account).

Once an order is refunded, the associated download links and update tokens are revoked.